CONFLICT

Dalam menghadap sebuah permasalahan, seseorang memiliki cara tersendiri dalam menyelesaikannya. Seseorang tentunya memiliki cara-cara yang berbeda tergantung dengan permasalahan yang dihadapi dan mampu pula membaca situasi. Masalah sendiri adalah

1. Segala sesuatu yang dapat menghambat tercapainya suatu tujuan yang telah direncanakan.

2.  Suatu keadaan yang tidak sesuai dengan yang diinginkan. Masalah merupakan kesenjangan antara teori dengan fakta empiris,antara yang ditetapkan sebagi kuajiban dengan kenyataan implimentasian kenyataan

Do's :

1. Dengarkan

2. Tampakkan bahwa kita berusaha sependapat dengan client

3. Tetap terang dan kuasi diri

4. Mengakui kemarahan customer

5. Permohonan maaf

6. Perlihatkan empati

Don'ts :

1. Jangan berdebat

2. Jangan bertanya kenapa

3. Jangan terlalu cepat mengambil kesempatan 

Accomodating

Individuals who negotiate with an accommodating style put great value and emphasis on preserving the relationship. It is a great style when in negotiation with a recurring party (say a recurring trade partner) however, it is less ideal to use when chances are high you will only negotiation once with this party.

Avoiding

This style is used by parties who dislike negotiation and tend to avoid it. When trapped in a negotiation, parties will tend to concede swiftly and have little initiative. This can be viewed as diplomatic. The downside is that avoiding parties will not be very likely to obtain a satisfactory result in the negotiation.

Collaborating

Collaborating parties tend to enjoy coming to creative solutions during negotiation. This can potentially lead to positive results or transform simple problems into difficult solutions. Either way, parties that prefer a collaborating style make a real effort to understand the issues of the opposing party of the negotiation.

Competing

Individuals who prefer the competing style of negotiation see negotiation as a game that must be won at any cost. It is an ideal style when dealing with negotiation where lasting relationships are not very important. However, when preservation of the relationship is an issue, the competing style of negotiation is less suited.

Compromising

Parties that value fair and equal deals in negotiation tend to prefer the compromising style. This style tends to get fast results from a negotiation. A pitfall of this style is that concessions often come too fast, without properly discovering the underlying issues.

Faktor-faktor yang mempengaruhi pemecahan masalah antara lain : 

             1.  Trial & error

             2.  Intuisi

             3.  Nursing process  

            4. Scientifik metode/research process